Frequently Asked Questions

How can we help you?

Welcome to the Ceccarelli Gastronomia FAQ section! We know you sometimes have questions or concerns before completing your order, which is why we’ve collected the answers to the most common questions here. Whether you want details on the costs and shipping times of our delicious products, the payment methods we accept to bring gastronomic excellence to your table, or any other useful information for a stress-free and delicious shopping experience, you’ve come to the right place. Browse the questions below and find what you’re looking for! If you don’t find the answer you’re looking for, don’t hesitate to contact us; we’ll be happy to help. Enjoy your meal!
We have selected STEF, a highly specialised logistics partner, to ensure you a superior quality, reliable and efficient service. Shipments are scheduled on Mondays, Tuesdays and Wednesdays, to ensure that the products purchased arrive in their optimal freshness. Please note that no deliveries are made on Saturdays and Sundays, and orders received on Wednesday will be shipped the following Monday.
In some locations, defined as disadvantaged municipalities, there may be shipping delays due to logistical difficulties. We are committed to minimising these inconveniences and invite you to check the list of these locations by CLICKING HERE for more information.
  • FREE shipping for orders over €179
  • Delivery times NORTH ITALY: 48/72 hours
  • Delivery times SOUTH ITALY: 5 – 7 working days
  • Shipping cost: €16.90 – disadvantaged locations €26.90 (see previous question).
  • Courier specialised in refrigerated transport
  • The package will be shipped on Monday, Tuesday or Wednesday: this is to always guarantee a fresh product, avoiding storage during weekday closures
  • Delivery time: 24 hours
  • Minimum order: €30
  • FREE delivery
  • Delivery from Monday to Saturday with our refrigerated van
  • Orders will be processed, prepared and delivered the following morning, guaranteeing maximum freshness and speed
Notice for purchases outside Bologna To guarantee the maximum freshness and quality of our products, we advise against purchasing fresh cheeses and butchery products outside the Bologna area. These items require specific storage and transport conditions, which are essential to maintain their organoleptic characteristics and food safety intact. Our priority is to always offer excellent products: for this reason, beyond the borders of Bologna, we cannot guarantee the temperature standards and delivery times required for these highly perishable foods. For all other products, sales and shipping remain regularly available.